At Case Closed Mysteries, we want every player to feel excited, challenged, and immersed from the first clue to the final reveal. Our mysteries are designed to deliver a memorable case-solving experience — but if your game does not live up to your expectations, we want to make it right.
That is why we offer a 100% Satisfaction Guarantee on our PDF mystery games.
How does the guarantee work?
If you are not satisfied with your game, you may request a refund within 30 days of purchase.
Because our products are delivered digitally as PDF files, there is no physical product to return. Instead, we simply ask that you send us honest feedback about your experience before we process the refund.
Your feedback helps us understand what did not work for you and allows us to improve future cases for other players.
To request a refund, please contact us with:
- Your order number or the email address used for the purchase
- The name of the game you purchased
- A short explanation of why you were not satisfied
- Any suggestions for what we could have done better
Once we receive your request and feedback, we will review it and process your refund as quickly as possible.
Who can use the guarantee?
This guarantee applies to PDF games purchased directly from caseclosedmysteries.com.
It does not apply to purchases made through third-party marketplaces, bundles, promotions, or unauthorized resellers unless clearly stated otherwise at the time of purchase.
Buy with confidence
We hope you will love solving your Case Closed mystery. But if it is not the right experience for you, you can purchase with confidence knowing that your satisfaction matters to us.
Questions? Contact us at contact@caseclosedmysteries.com.